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Frequently Asked Questions (FAQ) → Click here

Below please find our patients’ most frequently asked questions. If you have further questions and our answers are not helping you, please do not hesitate to contact the Helios International

How do I book a doctor's appointment / treatment at Helios?

Please send your request for treatment with a description of your problem and your complaints to this address:

We only accept requests in written form.

Please note that you cannot book your appointment by phone.

Is HIO an agency?

No. HIO is part of the Helios Hospital Group and not a private company. All employees of HIO are employed by Helios. They get a fixed salary independent of the number of patients under their care and no commission.

Which services does HIO offer?

HIO handles all organizational tasks for patients coming from abroad for treatment in Germany: preparation of cost estimates, coordination of appointments, assistance with visa formalities, transfer from the airport, accommodation and care of patients, providing a list of nearby accommodation for accompanying persons, cost control during treatment, translation of medical reports and settlement of treatment costs.

Can I send medical documents written in languages other than English? Does Helios translate medical documents?

All documents must be sent to HIO in either English or German. We recommend that records are translated at home to avoid any delays.

It is the patient’s responsibility to provide documents in either English or German.  

Further questions may be answered here: FAQs